Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a newly published book called How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired. Peter joins me today on the podcast to talk about his new book, the different elements of trust, how we think trust operates and how most of us choose to trust in real life, why we’re more likely to forgive what we perceive as a blunder in competence than a lapse in integrity and what we should do when trust is broken.
This interview follows on from my recent interview – The five barriers to digital transformation and a roadmap to overcome them – Interview with David Rogers – and is number 483 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here are the highlights of my conversation with Peter:
Dr. Peter H. Kim is a Professor of Management and Organization at the Marshall School of Business at the University of Southern California. He studies the dynamics of social misperception and its implications for negotiations, work groups, and dispute resolution and his research has been published in numerous scholarly journals, received ten national/international awards, and has been featured by the New York Times, Washington Post, and NPR. He serves as a Senior Editor for Organization Science and on the editorial boards for the Academy of Management Review and Negotiation and Conflict Management Research. He is also a past Associate Editor for the Academy of Management Review and the Journal of Trust Research, as well as past Chair of the Academy of Management’s Conflict Management Division. He is the author of How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired (on sale Aug. 15, 2023 from Flatiron Books).
Check out Peter’s new book: How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired and feel free to connect with Peter on LinkedIn here.