Today’s interview is with Minter Dial, an international speaker and a multiple award-winning author, specialized in leadership, branding and transformation. Back in February 2019, Minter joined me on the podcast to talk about his book: Heartificial Empathy. Now, so much has happened since then that he felt compelled to update the book and is back to talk to me about why he felt the need to update the book, what’s changed, why the development of empathy is still important, how we can develop it not only within ourselves but also the machines that we develop, what to watch out for when we do so and how the emergence of ChatGPT and the whole generative AI wave affects all of this.
This interview follows on from my recent interview – Why you should be adopting an Experience Mindset – Interview with Tiffani Bova of Salesforce – and is number 469 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
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Here are the highlights of my chat with Minter:
Minter Dial is an international professional and energetic speaker and a multiple award-winning author, specialized in leadership, branding and transformation. An agent of change, he’s a three-time entrepreneur who has exercised twelve different métiers and changed country fifteen times. Minter’s core career stint of 16 years was spent as a top executive at L’Oréal, where he was a member of the worldwide Executive Committee for the Professional Products Division.
He’s the author of the award-winning WWII story, The Last Ring Home (documentary film and biographical book, 2016) as well as four leading business books, Futureproof (2017) and Heartificial Empathy (2019 1st Ed. and 2023 2nd Ed.) and You Lead, How being yourself makes you a better leader (2021).
He’s been host of the MinterDialogue weekly podcast since 2010. He is passionate about the Grateful Dead, Padel Tennis, languages and generating meaningful conversations.
Check out the book – Heartificial Empathy, 2nd Edition: Putting Heart into Business and Artificial Intelligence, his site minterdial.com, say Hi to him on Twitter and Instagram @mdial and @mdial respectively and feel free to connect with him on LinkedIn here.