Today’s interview is with Don Schuerman, the CTO and Vice President of Product Marketing at Pega. Don joins me today to talk about a new report they have just released called Workforce Trends Report 2022, the headline findings, complexity in the enterprise, how it affects us, the impact and what we should be doing about it.
This interview follows on from my recent interview – Unlocking the hidden value of language to drive personalisation – Interview with Assaf Baciu of Persado – and is number 433 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Don:
Don Schuerman is CTO and Vice President of Product Marketing at Pega, responsible for Pega’s industry-leading platform and CRM applications. He has 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, business process management, cloud and CRM. Don has led enterprise software implementations and provided technology and architecture consulting to senior business and technology executives from Fortune 500 organizations, including American Express, Citibank, JP Morgan Chase, and BP. Don holds a BS in Physics and Philosophy from Boston College.
As a longtime improv comedian, Don believes that “Build for Change®” is more than a tagline – it’s a mindset, and that great teams bring adaptability, diverse voices, and a sense of fun to all they do.
Check out Pega, dive into their new report: Workforce Trends Report 2022: Demystifying complexity in the modern workforce, say Hi to Pega and Don on Twitter @pega and @donpega and feel free to connect with Don on LinkedIn here.