Today’s interview is with Jimmy Hosang, Co-Founder and Chief Executive Officer at The Modular Analytics Company (TMAC), a rapidly expanding artificial intelligence and machine learning provider that helps people make better decisions faster. Jimmy joins me today to talk about how technology has made things worse, why vanity metrics like NPS don’t make sense, how speech analytics has been miss-sold and why we need to go back to creating the best experience.
This interview follows on from my recent interview – Leveraging branded virtual assistants to drive personalisation and innovation – Interview with Eric Turkington of RAIN – and is number 430 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Jimmy:
Jimmy Hosang is Chief Executive Officer at TMAC and has had a long career in data consultancy and advisory. He is a former data scientist with expertise in next best action, machine learning and speech analytics. His career has focused on driving innovation in a variety of roles at Lloyds Banking Group, Direct Line Group, John Lewis, Sainsburys, Argos and Royal Bank of Scotland (RBS).
The Modular Analytics Company (TMAC) is a rapidly expanding artificial intelligence and machine learning provider that helps people make better decisions faster. We deliver affordable AI and ML SaaS solutions that help you listen to your customers, act on their preference, and coach your teams to success.
The Modular Analytics Company was founded by Jimmy Hosang and Sean Northam in 2018 to change the way data science is understood and applied.
Their clients include one the world’s biggest banks, a UK national newspaper and a FTSE 100 insurance company.