Today’s interview is with Joel Bailey, the Product & Service Director at Arwen, a technology platform that uses AI to remove unwanted content from social media in less than a second. Joel joins me today to talk about hate and toxicity in social media, the scale and cost of the problem and the impact it has not only on customers but also your team.
This interview follows on from my recent interview – The 3 pillars of agent happiness – Interview with Tue Søttrup of Dixa – and is number 422 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here are the highlights of my chat with Joel:
Joel Bailey is Product & Service Director at Arwen. He’s spent 25 years as an entrepreneur, consultant and business leader, specialising in the fields of Service Design and CX. Arwen uses artificial intelligence to automatically remove hate, spam, bots and other forms of unwanted content from social media – protecting brands, talent, employees, customers and communities.”
Find out more at arwen.ai, say Hi to them and Joel on Twitter @ArwenAi and @joelbaileyuk, don’t forget to check them out on Instagram @Arwen.AI and, finally, feel fret to connect with Joel on LinkedIn here.
Thanks to Wokandapix on Pixabay for the image.