Today’s interview is with Pierce Buckley who is an automation and CX expert plus the CEO and Co-founder of babelforce. Pierce joins me today to talk contact centres, customer service, customer experience, AI, the schmai-i bit, busting a few myths around the whole tech and service space, no-code platforms, what that really means, what’s the difference between RPA and no-code and how organisations should be approaching and leveraging AI and no-code in their business, particularly when it comes to improving customer service/experience.
This interview follows on from my recent interview – The metric that is more important than NPS and CSAT – Interview with Shep Hyken — and is number 404 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
NOTE: A big thank you goes out to the folks at babelforce for sponsoring my podcast this month.
babelforce is the #1 most flexible platform for contact center service. Pierce Buckley, CEO and Co-founder of babelforce, and his team of telecoms veterans have created a powerful cloud communications solution focused on No-Code integration and automation. Their goal is to break down every barrier to great customer experiences by putting intuitive tools in the hands of people who live and breathe CX.
Pierce and Jonathan Baer of Vonage are running a webinar on the 28th October at 11:00am CET and they will be discussing exactly how businesses are getting maximum benefit from WhatsApp, one of the fastest-growing channels for customer service. Follow this link to sign up. You don’t want to miss out as you will get to see a demo of the babelforce platform in action!
Here’s the highlights of my chat with Pierce:
Pierce Buckley is an automation and CX expert, and the Co-founder of babelforce. Over 20 years working with software products he has been at the leading edge of fields like AI, IoT, No-Code automation and – most importantly – Customer Experience design.
He’s an advocate for putting control of the Customer Experience in the hands of the people who live and breathe it. He co-founded babelforce to make that a reality.
People should be able to enjoy their interactions with companies. That’s so rare that some organizations find it hard to imagine. But in a world of real-time data and service personalization, any contact center can offer the same level of real, human service that you’d expect from your local coffee shop.
His mission is to prove that outstanding contact center service is not only possible… it can be easy!
Thanks to Dries Buytaert for the image.