Today’s interview is with Alan Williams, who is the Founder & MD, SERVICEBRAND GLOBAL, and helps service sector organisations to deliver significantly better business performance and a service excellence culture through values-driven organisational alignment. He joins me today to talk about his new book: “The Values Economy, How to Deliver Values Driven Service for Sustained Performance”, what we can learn from it, how values can impact better service and experience and World Values Day.
This interview follows on from my recent interview – Customer service: The most important job in the company – Interview with Fortuné Alexander of Pega — and is number 406 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Alan:
Alan Williams is the Founder & MD, SERVICEBRAND GLOBAL and helps leaders of progressive service sector organisations, internationally and in the UK, to deliver significantly better business performance and a service excellence culture through values-driven organisational alignment. He is a published author and international speaker whose projects have delivered measurable business impact across a balanced scorecard of measures and been recognised with industry awards.
His co-authored books about values “THE 31 PRACTICES: release the power of your organisation’s VALUES every day” and “My 31 Practices: release the power of your values for authentic happiness” have received international critical acclaim. His latest book, “The Values Economy, How to Deliver Values Driven Service for Sustained Performance” was published this year.
Alan is the Founder of the Global Values Alliance, a Steering Group member of the UK Values Alliance, non-executive director of BQF, a Fellow of the Institute of Hospitality and was a global train the trainer for the Marriott International Spirit to Serve programme.
Check out Alan’s new book” “The Values Economy, How to Deliver Values Driven Service for Sustained Performance”, find out more about World Values Day and how you can get involved, say Hi to him on Twitter @ourSERVICEBRAND and feel free to connect with him on LinkedIn here.