Today’s interview is with Dorian Stone, General Manager of Grammarly Business, who oversees all operations for Grammarly’s integrated business solution. Grammarly is a cross-platform, cloud-based, AI-enabled, writing assistant that reviews spelling, grammar, punctuation, clarity, engagement and delivery mistakes in real-time. Dorian joins me today to talk about customer service and experience, writing and the impact of ineffective communication on productivity and service as well as other areas of business.
This interview follows on from my recent interview – We’re going 100mph. But, we have no rules of the road and we need them – Interview with Ben Pring of Cognizant — and is number 395 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Dorian:
Dorian Stone is General Manager of Grammarly Business, overseeing all operations for the integrated business solution. Previously, Dorian was VP of Customer Experience Strategy and Marketing at Medallia. He was also a co-founder and leader of McKinsey & Company’s Global Customer Experience practice and a Program Director and Volunteer in the Peace Corps. Dorian holds a bachelor’s degree from Pitzer College, a master’s degree in international studies from the University of Pennsylvania, and a master’s in business administration from UPenn’s The Wharton School.
NOTE: Since the recording of this podcast, Grammarly announced new Grammarly Business features to drive even greater consistency, efficiency, and continuous improvement for customer-facing teams, including snippets, brand tones, multiple style guides, and enhanced analytics. Check out the new features here.