Today’s interview is with Gavin Neate, CEO and Founder of Neatebox, the umbrella company for WelcoMe and Button. WelcoMe lets service teams know when a disabled person is about to arrive and provides them with the very best general and personal information as to how to interact. Gavin joins me today talk about disability, disability and customer service/experience, inclusive CX, how WelcoMe is helping and what customer service and experience leaders should be thinking about.
This interview follows on from my recent interview – The lost child of customer experience (CX) is taking action – Interview with Jason Grier of Reputation — and is number 392 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Gavin:
Gavin Neate is the Founder and CEO of the Scottish company, Neatebox. During an 18 year career with Guide Dogs UK as a Mobility Instructor, he became increasingly aware of the role that technology would play in the evolution of services available for those living with a disability. Utilizing his knowledge of the sector and the increasing accessibility of smartphones Gavin developed the multi-award-winning “WelcoMe”, proximity aware customer service training and awareness platform. His belief was that if you could “train” staff immediately prior to the arrival of a consumer that you could totally change the way in which service is delivered. This truly innovative service has been installed and is providing enhanced customer service at increasing numbers of venues across the UK and Republic of Ireland including airports, banks, shops, tourist destinations, libraries, and retailers but for Gavin, this is so much more than a commercial venture. This is Tech4Good changing the world and a personal mission to provide equality for all.