NOTE: This episode contains some profanity. Not too much but definitely some. You are warned!
Today’s interview is with Borzou Azabdaftari, Boss at The Falcon Lab, a full service marketing agency. Borzou joins me today to talk values, profanity, having profane values, it’s impact on clients and the changing nature of customer experience and what increasingly matters.
This interview follows on from my recent interview – Are companies on the cusp of a customer relationship crisis? – Interview with David Campbell of SugarCRM — and is number 389 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
ADDITIONAL NOTE: A big thank you goes out to the folks at SugarCRM for sponsoring my podcast this month.
SugarCRM, the provider of the #1 rated Customer Experience platform, is trusted by thousands of companies in over 120 countries to help them achieve high-definition CX. Recently they released their new CRM and Sales Impact Report which surveyed 1,000 sales professionals from around the globe on what’s driving (or stalling) revenue and customer engagement. The report also asks a provocative question: Are companies on the cusp of a customer relationship crisis. To find out the answer check out and download the report here.
Here’s the highlights of my chat with Borzou:
Borzou is the owner, aka Boss at The Falcon Lab, a full service marketing agency, which he founded in 2004. He was born and raised in the Northern Virginia, USA, area but his family is originally from Iran.When he’s not working, he’s either spending time with his family, traveling, or trying to make the world a better place.
Thanks to The Falcon Lab for the image.