Today’s interview is with Steve Lucas, CEO of iCIMS, a talent cloud company. Steve joins me today to talk about changes in working patterns over the last 12 months, the findings from their new research report: 2021 Workforce Report: Respond, Recover, Readapt, employee experience and the competition for talent.
This interview follows on from my recent interview – Your values are designed to attract, but also to repel – Interview with Borzou Azabdaftari of The Falcon Lab — and is number 390 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
NOTE: A big thank you goes out to the folks at SugarCRM for sponsoring my podcast this month.
SugarCRM, the provider of the #1 rated Customer Experience platform, is trusted by thousands of companies in over 120 countries to help them achieve high-definition CX. Recently they released their new CRM and Sales Impact Report which surveyed 1,000 sales professionals from around the globe on what’s driving (or stalling) revenue and customer engagement. The report also asks a provocative question: Are companies on the cusp of a customer relationship crisis. To find out the answer check out and download the report here.
Here’s the highlights of my chat with Steve:
Steve joined iCIMS in 2020 as the chief executive officer, bringing 25 years of extensive leadership experience in enterprise software. Lucas is leading the vision and plans for iCIMS into its next phase of growth with product innovation and strategic acquisitions. He is focused on solidifying iCIMS’ position as the world’s leading talent cloud company that touches the lives of more than 35 million workers across the globe.
Lucas brings expertise in building strong workforces from holding senior executive roles at global enterprise software organizations including Adobe, Marketo, SAP, Salesforce.com, and BusinessObjects.com. During his tenure as CEO of Marketo, he led a multi-year product expansion and growth strategy resulting in the acquisition of the company by Adobe in 2018, making it the largest acquisition in Adobe’s history.
As a type 1 diabetic, he dedicates much of his time to raising awareness, education and funds for the illness. He has served on the board of the American Diabetes Association and frequently volunteers with the Children’s Diabetes Foundation, where he speaks with type 1 diabetic youth about managing their diabetes and overcoming obstacles.
He is also passionate about inclusivity and has implemented programs and strategies at previous enterprise companies that have successfully improved diversity and inclusion. Lucas strongly believes that a leader’s number one priority should be building a winning, more inclusive and diverse workforce.
Lucas holds a bachelor’s degree in business from the University of Colorado, is a published author and serves on multiple philanthropic and education boards.