Today’s interview is with Dr. Derek Wang, the founder and CEO of the AI-driven experience analytics platform Stratifyd. Derek joins me today to talk about empowering everyone to understand the hidden stories in their data, a vision of the future that features humans and AI working together to build better experience programs, proving or delivering a ROI for CX initiatives and some practical advice for leaders and practitioners in this space.
This interview follows on from my recent interview – Getting closer to customers means connecting with them irrespective of the logistics – Interview with Bansi Mehta of Koru UX Design — and is number 383 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
NOTE: A big thank you goes out to the folks at Pega for sponsoring my podcast this month.
It’s almost time for PegaWorld iNspire, the annual conference from Pegasystems. Join them online for free on May 4 from 9 a.m. – 11:30 a.m. Eastern Time (that’s 2 p.m. – 4:30 p.m. UK time) to learn how the world’s most impactful companies are driving digital transformation. They’ll have compelling keynotes, demos, and case studies in a highly interactive virtual format and a few surprises as well. Go to www.pegaworld.com to register for free and check out the full agenda. I’ve attended the last several PegaWorlds in person, and virtually, and I can’t recommend it highly enough, so go register today! That’s www.pegaworld.com
Here’s the highlights of my chat with Derek:
Dr. Derek Wang is the Founder and Chief Executive Officer of Stratifyd, Inc. Dr. Wang earned a PhD in Computer Science from University of North Carolina Charlotte and was named the Associate Director of the Charlotte Visualization Center at UNCC, which applies interactive visualization and analytics to solve problems in science, engineering, medicine, business, design, and the arts.
Before coming to the United States, Derek was born and raised in China. He has held positions at Microsoft Research, Xerox, and Bank of America before becoming the Associate Director of the Charlotte Visualization Center where he worked on projects for Homeland Security and Bank of America, among others. Wang started Stratifyd in 2015 with Li Yu, PhD, SVP of Analytics, and Thomas Kraft, PhD, SVP of Engineering. Dr. Wang holds five patents and is a contributor to Forbes and many other publications.