Over the last few months in between client work, podcasting and writing I’ve also been beavering away on a project with a bunch of other folks. It’s now time to tell you about it.
Below is a press release about the project:
Munich, 25th February 2021. Today, we are pleased to announce the launch of the European Customer Experience Organization (ECXO), a subscription-based, private, professional, social network that aims to bring together leaders and organizations, operating in Europe initially, so that they can learn, discuss, share knowledge, best practice, insights, stories and lessons with a view to raising the collective customer and employee experience across Europe and beyond.
The origin of the idea came about when the two founders, Ricardo Saltz Gulko and Adrian Swinscoe [https://ecxo.org/team/], spoke and realised three things:
They believed that these issues could be best addressed, in the first instance, through the creation of a not-for-profit, subscription-based network where members, stimulated by curated experts and facilitated discussion, can come to learn and work together to solve existing and future CX challenges in a practical and straight forward manner.
Initially, this network will be online only, but over time and as conditions allow, they aim to evolve the online activity to include several offline events.
Further, they have developed an extensive and exciting roadmap that includes certificated education programmes addressing market needs, own and commissioned research, expert network services and bespoke events.
It’s important to note that while the community’s meta-language will be English, the organization actively encourages discussions and the sharing of content in different languages.
To facilitate that the ECXO has done two things:
These two things, we believe, will make our community more open, inclusive and richer in terms of cultural diversity and the range of insights that are available to our members.
Membership is now open to both individuals and organizations who wish to join the ECXO and who share the same interests and values [https://ecxo.org/vision-mission-and-values/].
By joining the ECXO, members will have access to:
The annual, individual membership subscription has been set at €177. However, the ECXO is currently running a very special launch offer of €127 for the the first year.
In addition, organizations can purchase bulk memberships but can also build their own, customised membership package that suits their particular needs.
Fees for courses, events and additional services will be charged separately.
For more detailed information, visit the ECXO website here: https://ecxo.org/
To contact the ECXO directly, please email to firstname.lastname@example.org
Quote from Ricardo Saltz Gulko and Adrian Swinscoe:
‘’We are excited about the launch of the ECXO and the potential it offers for individuals and organizations to learn, share, contribute, collaborate, connect and play an active role in the shaping, growth and development of the future of experience. We are hugely excited at the prospect of adapting and evolving this together with other leaders and professionals across Europe and beyond.’’