Today’s interview is with Adrian McDermott, President of Products, Zendesk, a provider of customer service software. Adrian joins me today to talk about a new piece of research that Zendesk has recently conducted in partnership with ESG Research. This has allowed them to build a framework around CX maturity and CX success. The findings are summarized in a report: CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success.
This interview follows on from my recent interview – On a scale from 1-10, how racist is your AI? – Interview with Jeff Gallino and Conrad Liburd of CallMiner – and is number 370 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Adrian:
Adrian McDermott is the President of Products at Zendesk and has led the product management and engineering teams at Zendesk since 2010. He is responsible for defining and leading global product strategy and product development.
Previously, Adrian served as chief technical officer at Attributor, where he managed web-crawling and content-identification systems for text, video, and images. Adrian was the first engineer hired by Plumtree Software and remained with the company through its IPO and subsequent acquisition by BEA.
Adrian is a Yorkshireman living in San Francisco. When he is not working, you can find him spending time with his wife and two children, or playing soccer.
Check out the report: CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success, say Hi to Adrian and Zendesk on Twitter @amcdermo and @zendesk and feel free to connect with Adrian on LinkedIn here.