Today’s interview is with Clare Muscutt who is recognised as one of the most prominent and valued millennial voices in CX, an international consultant, keynote speaker and soon to be the author of the book ‘How to be Awesome at CX’’. She is also the leader of the Women in the CX community and host of the podcast ‘Inspiring Women in CX.’ She joins me today to talk about her Women in CX community, how it came about, why it is needed and how to get involved.
This interview follows on from my recent interview – Customer success (CS) = Customer experience (CX) + Customer outcomes (CO) – Interview with Nick Mehta of Gainsight – and is number 358 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
NOTE: A big thank you goes out to the folks at Pegasystems for sponsoring my podcast for the coming month.
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Here’s the highlights of my chat with Clare:
Recognised as one of the most prominent and valued millennial voices in CX, Clare Muscutt is an international consultant, keynote speaker and soon to be the author of the book ‘How to be Awesome at CX’’. She held a number of CX leadership roles in FTSE 100 organisations including Head of CX at Sainsburys, and later founded her own customer experience design agency, CMXperience.
And, has also been recognised as the 2020 UK Top Female Influencer, one of the Global Top 150 CX Experts and has received numerous awards for her impressive commercial results.
Check out Clare’s site, find out more about the Women in the CX community and the podcast here, say Hi to her on Twitter and Instagram @claremuscutt and @thecxnomad and feel free to connect with her on LinkedIn here.