How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience

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A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Pega
June 18, 2020
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A lot of enterprise software is still eye-wateringly terrible and it’s acting like a handbrake on experience improvement efforts – Interview with Leon Gauhman of Elsewhen
June 27, 2020