Today’s interview is with Leon Gauhman, Elsewhen’s Director of Product and Strategy. Leon joins me today to talk about why enterprise software and particularly enterprise CX software is still so terrible, the power of the umbrella in the age of Unix philosophy, why we should all be focusing on delighting our customers, why beautiful and functional is the highest degree of problem solving and also what we can learn from Mr Potato-head!
This interview follows on from my recent interview – A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Pega – and is number 347 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Leon:
Leon Gauhman is Elsewhen’s Director of Product and Strategy. Drawing on his extensive technical, creative and business expertise, Leon leads product teams, guiding them through the entire product lifecycle from identifying the market opportunity, developing a business case, designing and prototyping ideas, through to building a product and taking it to market. He works with the C-suite at FTSE 100 companies, advising startups and mentoring incubators like Seedcamp and Wayra on everything from innovation strategy, design and CX, to engineering and operations.
Elsewhen is a digital product consultancy which delivers world class, consumer-grade CX to clients including Google, Microsoft, Bupa, Citibank, Pollen Street Capital, Mastercard and Go Compare.
Leon is a keen surfer, has a black belt in Aikido and is also a Zen practitioner. Originally trained as an artist, he’s a self-taught polyglot software engineer. At Elsewhen, he blends his technical expertise, creativity and business acumen to work with our teams on continuously developing new ideas and strategies that deliver real value for clients.