Today’s interview is with Don Schuerman who is the CTO & Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about Pegaworld iNspire, Center-Out™, Process Fabric™, Ethical Bias Testing and what it is going to take to succeed and thrive, particularly when it comes to delivering an outstanding customer experience, in this changing world we live in.
This interview follows on from my recent interview – Up to 90% of digital data is not used. What sort of society accepts 90% waste? – Interview with Gerry McGovern – and is number 346 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
NOTE: A big thank you goes out to the folks at Pega for sponsoring my podcast this month.
While PegaWorld iNspire, the annual conference from Pegasystems took place earlier this month (June 2nd) you can still view the sessions on-demand so do head over to www.pegaworld.com to check them out.
Here’s the highlights of my chat with Don:
Don holds a BS in Physics and Philosophy from Boston College.
After graduating from college more than 20 years ago Don took a customer support job at Pega and has never left. He worked his way up from delivery to engineering to pre-sales until he became CTO.
Today, he’s responsible for setting the vision for Pega’s industry-leading low-code application development platform and customer engagement solutions. He collaborates with global clients such as American Express, JP Morgan Chase, and Citibank, and he focuses on product strategy, market insights, and communicating the power of Pega’s technology.
Don’s deep experience helps him design solutions that leverage the power of Artificial Intelligence, Digital Process Automation, robotics, mobility, analytics, cloud, and CRM software to streamline long and complex business processes.
He’s great at explaining highly technical business terms in everyday language.. Here’s his take on Robotic Automation.