Today’s interview is with Duncan Macdonald, Chief Information Officer (CIO) at UPC Switzerland, which is part of the Liberty Global group. Duncan joins me today to talk about leadership, what it takes to really empower people, his journey to where he is now and how he had to unlearn a lot of things in order to lead the way that he now does.
Thanks go to the folks at Pega who help set this interview up after I saw a video of Duncan talking about his work and leadership style that was featured as part of Pega’s Customer Engagement Summit (CES) online event on April 1st.
This interview follows on from my recent interview – Customer experience, innovation, artificial intelligence, culture….a look inside Amazon – Interview with Claire Whitaker – and is number 341 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Duncan:
Duncan Macdonald is a highly accomplished Chief Information Officer, demonstrating a consistent track record of delivering Digital Transformation and high profile leading-edge programmes.
He has served as CIO of UPC Switzerland since October 2018.
Currently he is joint owner of the creation and implementation of a 3 year Digital transformation strategy where the aim is to evolve the business from a telecoms provider to a digital service provider .
From 2016, Duncan held the role of VP of Consumer IT & Digital Transformation across the 11 European operating countries in the Liberty Group. Before that, he led IT, Delivery and TV operations for Virgin Media as Executive Director from 2013. Before joining Virgin Media in 2007, Duncan held a number of senior positions in leading management consultancies.
He is a graduate of London University with a bachelor’s degree in Computer Science with Management.
From his corporate bio:
I am… a little bit eccentric, but always focused on doing the right thing (in my own way).
I can’t… just be comfortable. I always want to learn new things.
I have… to be creative on a regular basis.
I won’t… be unreasonable or closed to new ideas.
I like… the journey but with the destination always in mind.
I live… in a secluded valley in a national park surrounded by nature.
Thanks to Randy Heinitz for the image.