Today’s interview is with Claire Whitaker, a product and artificial intelligence (AI) consultant, who over the last nine years has worked in lean innovation, customer experience (CX), product management and technology including AI teams at top companies across industries, including Amazon. Claire joins me today to share some insights from her experience and, particularly, from her time at Amazon.
This interview follows on from my recent interview – The nature of service and how we’ve grown up with a service economy which is now finding it very hard to actually serve customers – Interview with Joel Bailey of EY Seren – and is number 340 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Claire:
Claire is a product and AI consultant. Over the last nine years, she has worked in innovation and CX teams at top companies across industries, including Amazon. She has been involved in a variety of projects looking at how to use advanced technologies like AI and AR to improve customer experience. Now as a certified SME consultant, she helps tech companies move from feeling overwhelmed in your business unable to scale, to have a product roadmap the team is excited about delivering.