Today’s interview is with Mads Fosselius, CEO of Dixa, a global customer service tech company that is on a mission to help brands build friendships with their customers, break down technology silos and eliminate bad customer service. Mads joins me today to talk about ticketing, why we are moving into a conversational age, what’s wrong with many ticketing systems and what we should be thinking about when it comes to improving customer experience.
This interview follows on from my recent interview – Corporate transformation will soon switch from digital to purpose – Interview with Mark Curtis of Fjord – and is number 335 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Mads:
Mads is a serial entrepreneur with 20+ years of experience in customer service software industries. He co-founded Dixa in 2015, with an aim to empower customer-centric leaders and their teams in people-first brands to build stronger bonds with their customers. Mads was brought on as CEO in January 2018 and quickly led the company to hyper-growth, closed 2 successful funding rounds and grew the team from 10 to 120+ people across offices in Copenhagen, London, Berlin and Kyiv.