We shut down the use of profanity in customer service interactions. But, in doing so are we in danger of missing something?

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Insights from 100 of the world’s most progressive organisations on how to make work more fun – Interview with Pim de Morree of Corporate Rebels
February 4, 2020
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If you don’t ignore your customers and create a service culture then you won’t have to worry about the competition – Interview with Micah Solomon
February 18, 2020