I’m proud to say that I have now been blogging on this site for just over ten years.

The first post went live in late 2009

I’ve now published just short of 1,000 pieces. This piece will be the 989th.

That means that I must have written around half a million words. Wow.

I started writing about general business stuff but quickly zoomed in on how to make service better and how to build organisations that deliver better outcomes for both customers and employees.

That has become my ‘groove’. That is the thing that I am in service to.

I’ve always described blogging as thinking out loud and, for the longest time, I have called my blog my ‘public thinking digital notebook’.

As a result, I sometimes cringe at how poorly I have expressed some of the ideas that have been published here since I started. But, regardless of how bad I think some of the pieces are they are all still live.

I try and write a lot but don’t do as much as I would like.

I think I’ve got better at writing, but I still find it hard.

I like the outcome more than the process.

I also always encourage anyone who shows an interest in blogging to start writing themselves. Writing, I find, is a great thinking tool.

Early on, I also started podcasting. I started in early Jan 2011.

Some would say that I’ve been doing it since before it become cool.

Does that make me cool? Probably not.

I just like interviewing people. I learn so much from them.

I’m hugely grateful to the over 320 (and counting) people that have made time to talk to me in the last few years.

They range from authors and entrepreneurs to leaders and professors.

Many of them are heroes of mine.

I am grateful to them all.

Long may it continue. And, I’ll probably still be podcasting when it’s no longer cool.

I’d also like to doff my cap to all of the people that have shared research, surveys, studies and new frameworks with me along the way.

They are too numerous to mention, but, a lot of the time, they are the catalyst behind many of the ideas that I try to express.

I think that blogging has made me smarter, more knowledgeable, more analytical, more creative and a better storyteller. However, you are a better judge of that than I am.

I’ve learned a lot along the way but realise that there is still so much more to learn.

What this blog has done is enable me to publish three books along the way, talk to thousands of people about service and experience in a growing number of countries around the world and work with lots of fantastic brands and organisations on how they can improve the service and experience they deliver to their customers.

For that, I am thankful.

..

..

Thanks to Pixabay for the image.