Today’s interview is with Tom van der Lubbe, the Co-Founder of Viisi NV, a Dutch financial services company that offers customized mortgage advice and solutions. Tom joins me today to talk about holocracy, decentralized decision-making, culture, radical transparency, only having one rule, rotating leadership and the impact of all of this on their clients experience.
This interview follows on from my recent interview – Understanding friction and reward in customer experience – Interview with Richard Hammond and Rocky Howard of Uncrowd – and is number 321 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Tom:
Tom is the Co-Founder of Viisi NV, the finance service company that offers customized mortgage solutions for highly educated customers.
Prior to Viisi, Tom worked for MLP, where he was responsible for the Dutch and Swiss subsidiaries.
Tom also acts as an advisor and board member for startups and corporates, entrepreneurial and cultural initiatives.
Tom studied in Leiden in The Netherlands, at Sciences Po in Paris and at the Free University in Berlin.
Thanks to Pixabay for the image.