Today’s interview is with Deon Nicholas, Founder of Forethought, an AI company and 2018 TechCrunch Disrupt Battlefield participant, that has a vision to enable anyone to be a genius at their job. In practical terms, they do this indexing and surfacing content that matters the most in the context of their work. Deon joins me today to talk about the difference between NLP and NLU, winning last year’s TechCrunch Disrupt Battlefield and how Agatha aims to make it easy to be a “genius” at customer support.
This interview follows on from my recent interview – You can’t transform something you don’t understand – Interview with Annette Franz – and is number 318 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Deon:
Deon Nicholas is the Founder of Forethought, the 2018 winners of TechCrunch Disrupt Battlefield SF. To overcome the information overload in enterprises, Forethought builds AI-powered products that embed relevant information into employees’ workflows, starting with Customer Support. Prior to starting Forethought, Deon built products and infrastructure at Facebook, Palantir, Dropbox, and Pure Storage. He has ML publications and infrastructure patents, was a World Finalist at the ACM International Collegiate Programming Contest, and was named to Forbes 30 under 30. Originally from Canada, Deon enjoys spending time with his wife and kids, playing basketball, and reading as many books as he can get his hands on.