Today’s interview is with Shaun Belding who is the CEO of The Belding Group of Companies and the author of 6 books including a new book: The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty. Shaun joins me today to talk about The Journey To Wow, why he wrote it as a story, what we can learn from the trials and tribulations the characters go through and how we can apply that to our businesses.
This interview follows on from my recent interview – Is your culture hurricane fit? – Interview with Jonathan Rowe of nCino – and is number 286 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Shaun:
Shaun Belding is CEO of The Belding Group of Companies, a 26 year-old award-winning company that helps organizations stand out through best-in-class customer experience and dynamic leadership. Shaun is a popular keynote speaker on customer service, leadership and positive workplaces.
Shaun is the author of 6 books including a new book: The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty and is recognised as a leading global expert on customer service, service recovery and leadership. He has worked with Fortune 100 companies, has appeared internationally on television and radio, and has been quoted in Reader’s Digest, CNN, The New York Times and London Daily Times.
Grab a copy of his new book: The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty, say Hi to him on Twitter @ShaunBelding and connect with him on LinkedIn here.
Thanks to Pixabay for the image.