Today’s interview is with Pat Lynch, VP of Enablement Excellence and Innovation at MindTickle, one of the industry’s most comprehensive readiness and learning solutions for closing the knowledge and skill gaps found in customer-facing teams. Pat joins me today to talk about learning versus training, the frustrations of Chief Learning Officers, what’s missing from the modern corporate learning environment, what is needed to get the most out of the Millennial and Gen-Z workforce and what MindTickle are doing about it.
This interview follows on from my recent interview – Applying design thinking to culture change and employee experience – Interview with Karen Jaw-Madson – and is number 275 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my interview with Pat:
Patrick Lynch is the VP of enablement excellence and innovation at MindTickle. In his role, Pat is responsible for advocating the importance of and best practices for the growing field of sales enablement. Prior to MindTickle, Pat served in a variety of sales and leadership roles, including director and chief customer officer at analyst firm CSO Insights and managing partner at Salesbridge, a sales enablement consulting firm. He is also credited as a founding member of the Sales Enablement Society, Denver chapter, which is dedicated to elevating the role of sales enablement worldwide through engagement, communication, research, and development.
Check out MindTickle and the Sales Enablement Society’s Annual Conference taking place in Denver between September 16th and September 19th. Do say Hi to MindTickle and Pat on Twitter @mindtickle and @pcjlynch and while you are at it connect with Pat on LinkedIn here.
Thanks to Pixabay for the image.