Today’s interview is with Karen Jaw-Madson, Principal of Co.-Design of Work Experience and author of a new book: Culture Your Culture: Innovating Experiences @Work. Karen joins me today to talk about the book, applying design thinking to the culture change process, the DOWE framework and what leaders and organisations should be doing to create a more innovative culture at work.
This interview follows on from my recent interview – Delivering a personalized customer experience the Zappos Way – Interview with Alex Genov of Zappos – and is number 274 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my interview with Karen:
Karen Jaw-Madson is Principal of Co.-Design of Work Experience, an independent consultancy that collaborates with organizations to design and develop solutions where both people and business thrive. She is also author of a new book: Culture Your Culture: Innovating Experiences @Work.
Organizational expert Karen Jaw-Madson enjoyed success as a corporate executive before pursuing a ‘portfolio career’ comprised of research, writing, consulting, teaching/speaking, and creative pursuits. As a versatile leader across multiple industries, Karen developed, led, and implemented numerous organizational initiatives around the globe. Today, this East Coast transplant to Silicon Valley (via Ireland and the Midwest) is principal of Co.-Design of Work Experience, where she enables organizations with innovative approaches and customized solutions for intimidating challenges. Focus areas include culture, organizational change, and people strategies. She has a BA in Ethnic and Cultural Studies from Bryn Mawr College and a MA in Social-Organizational Psychology from Columbia University.
Check out her website at www.designofworkexperience.com, pick up a copy of her new book: Culture Your Culture: Innovating Experiences @Work, say Hi to her on Twitter @KarenJaw and connect with her on LinkedIn here.