Today’s interview is with Fred Shilmover, the CEO and co-founder of InsightSquared, a provider of sales intelligence solutions for high-growth technology companies. Fred joins me today to talk about InsightSquared and their journey with implementing a customer success programme and how and why they changed it.
This interview follows on from my recent interview – Ethics, technology and the impact of our decisions on customers and employees – Interview with Cennydd Bowles – and is number 252 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Highlights from my conversation with Fred:
‘Sales isn’t physics. It’s not complicated but that does not mean it is easy. It’s often really hard to do the things that seem obvious.’ – Frank Cespedes of Harvard Business School at an InsightSquared event.
About Fred (taken from his InsightSquared bio)
Fred Shilmover is the CEO and co-founder of InsightSquared. He has helped grow the sales intelligence company from a single spreadsheet into one of Boston’s premiere tech startups. Prior to founding InsightSquared, Fred was a corporate development associate with Salesforce Ventures and before that he held several key roles at Bessemer Venture Partners including associate and Director of IT. He is a board member of TUGG, an organization that brings together tech entrepreneurs with social enterprises that support at-risk youth. Fred received his B.A. from Tufts and an MBA from Harvard Business School. He is an mediocre triathlete and runner, but he tries hard. In fact, he managed to complete the last three Boston Marathons. He enjoys turning large pieces of wood into small ones. Fred is also an avid wakeboarder.
Thanks to Pixabay for the image.