Today’s interview is with Sam Johnson, VP of customer experience at Jamf, a provider of software for enterprises and smaller businesses that helps them manage their Apple devices. Sam joins me today to talk about the idea that despite the fact that Jamf is a ‘tech’ focused company, most of the people that they hire don’t have tech backgrounds, why they taken that approach, how it came about, what the benefits have been and what others can learn from it.
Some of the keener regulars here will recognise Sam as he featured in another interview in October: The meaning of personalised customer experience – Interview with Jamf, Paycor and Qumulo.
This interview follows on from my recent interview – Communities will become a core engine of commerce, innovation, experience, loyalty and service – Interview with Rob Tarkoff – and is number 240 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Highlights from my conversation with Sam:
About Sam (adapted from his Jamf bio here)
Sam Johnson joined Jamf in 2008 and now oversees the company’s technical support, account management and customer success functions worldwide as their VP of customer experience.
He has more than 15 years of experience working with Apple Management in commercial and education environments. Sam is an impassioned leader who maintains a steady focus on reinforcing the organization’s high value on customer centricity.
He holds a degree in management information systems from the University of Wisconsin-Eau Claire.
Thanks to Pixabay for the image.