Today’s interview is with Ryan Hollenbeck and David Moody from Verint Systems, a global technology firm that provides Actionable Intelligence® solutions, to both public and private sector organisations, with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. David and Ryan join me today to talk about citizen experience, overcoming barriers to implementing successful digital strategies, particularly in the government and public sector arena and what government and public sector organisations could be doing better.
This interview follows on from my recent interview – Heroes and the craft of customer support – Interview with Nick Francis – and is number 232 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Highlights from my conversation with Ryan and David:
About Ryan and David
Ryan Hollenbeck serves as senior vice president of global marketing for Verint Systems. In his position, he is responsible for driving global marketing, digital and content marketing, marketing communications and operations, and sales enablement. He also is executive sponsor of the Verint Customer Experience Program that focuses on gathering a deep understanding of the customer journey and translating that information into actionable intelligence. In addition, he serves on multiple boards for industry associations and tech start-ups.
With more than 25 years in high-tech marketing, Hollenbeck brings a wealth of experience in market positioning for technology companies. During his 10 year tenure with Witness Systems—which in 2007 combined with Verint—he served as vice president of corporate marketing and investor relations. Prior to that, he held management and leadership positions with Dun & Bradstreet Software, Prentice Hall Professional Software and Crescent Communications (now Ketchum). Hollenbeck holds a Bachelor of Journalism degree with an economics minor from Oregon State University.
David Moody serves as vice president, digital first engagement management for Verint Systems. In his role, he is responsible for the company’s government and public sector global business strategy. With a focus on customer and citizen engagement, Moody has a passion for driving next-gen, digital-first strategies that transform citizen service and experiences. He brings a unique combination of industry, technology and commercial skills to his work with customers, and is a frequently published thought leader and speaker in the market.
Check out Verint and the work they do at www.verint.com, grab a copy of the report Overcoming the Barriers to Successful Digital First Strategies: A Government and Public Sector Guide here, say Hi to the folks at Verint and David on Twitter @Verint and @davidm00dy and do connect with David and Ryan on LinkedIn here and here.
Thanks to wikimedia for the image.