Today’s interview is with Donna Peeples, Chief Customer Officer of Pypestream.com, an enterprise mobile messaging platform that features the use of intelligent automation and chatbot technology. Donna and I had a great chat about a number of things including Pypestream, what they are up to, chat bots, getting the most out of them and how customers react to them.
This interview follows on from my recent interview – How to do extraordinary things for your customers and your people – Interview with Bill Taylor – and is number 198 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to their customers.
Here’s the highlights of my interview with Donna:
About Donna (taken and adapted from Donna’s Pypestream bio)
Donna Peeples joined Pypestream.com as Chief Customer Officer in April of this year.
Donna is an accomplished entrepreneur and senior corporate executive. With extensive Profit & Loss responsibility, Donna Peeples has successfully led customer-focused change initiatives, producing revenue-growing results in a series of complex industries. In addition, Donna is also a distinguished board member of the Georgia Diversity Council, Chief Customer Officer Council, Customer Experience Professionals Association, and University of Georgia Executive Council for the Grady College of Public Relations and Communications.