Today’s interview is with David Kalt, founder and CEO of Reverb.com, an online marketplace where musicians go to buy and sell guitars and other music gear. Dave joins me today to talk about how they have made customer experience the job of each and every one of Reverb.com’s employees with “The Contest.”
This interview follows on from my recent interview – If you are in employee engagement then you are in management development as well – Interview with Jim Barnett of Glint – and is number 188 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Here’s the highlights of my interview with David:
Since launching Reverb.com in 2013, David has been working side-by-side with his growing team to make the online marketplace the best place for musicians to buy and sell new, used, vintage and handmade music gear. As the company’s evangelist and product visionary, David has grown Reverb.com into the most popular music gear website in the world.
David started Reverb.com shortly after purchasing well-known musical instrument shop, Chicago Music Exchange, and growing frustrated with the process of buying and selling guitars online. Prior to that, he made a name for himself as co-founder and CEO of online broker optionsXpress, which he took public in 2005 before the company was sold to Charles Schwab, and as founder of ClientBASE, the first CRM solution for travel agents and tour group operators.
Prior to finding success as an entrepreneur, David began his career as a recording engineer/producer. He holds a bachelor’s degree in political science from the University of Michigan and a master’s degree in computer science from DePaul University.