Today’s interview is with Rob Walker, Vice President Decision Management and Analytics at Pegasystems and is responsible for the company’s suite of predictive decisioning technologies. I had a chat with Rob at Pega’s annual customer event: Pegaworld 2016 to find out more about what makes Pega different and a bit more about their analytics and decisioning technology, how it can be applied and how it can improve the customer experience.
This interview follows on from my recent interview – Most personalisation initiatives fail to improve customer experience – Interview with Jan Jensen of CXense – and is number 184 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Disclaimer: I was invited along to attend Pega’s annual customer event: Pegaworld 2016 as part of their influencer outreach programme. They paid my travel and accommodation expenses but I was not paid to attend. Also, I was under no obligation to write anything about the event or interview anyone at the event. This podcast interview and a previous one came about only as a result of some of the interesting things that I saw at the event that I thought would be worth sharing. Disclaimer over. Enjoy.
Here’s the highlights of my interview with Rob:
Dr. Rob F Walker is Vice-President Decision Management and Analytics at Pegasystems. Prior to the acquisition of Chordiant by Pegasystems in April 2010 he was responsible for managing the strategic direction and development of Chordiant’s industry-leading predictive decisioning technologies. As a member of the office of the CTO Rob also provided support to Chordiant’s global sales activities and partnership initiatives. He joined Chordiant when the company he co-founded in 2000, KiQ Ltd., was acquired by Chordiant in December of 2004. KiQ was a specialist provider of decision management and predictive analytics software.
Prior to joining Chordiant, Rob spent eight years in positions of increasing responsibility with leading global information technology consulting firm Capgemini. From 1999-2000, he served as Program Director for Capgemini during which time he was responsible for the creation, development and evangelization of technological innovations in the area of Information Capitalization (business intelligence and predictive analytics).
Rob holds a Ph.D. in Computer Science from Free University in the Netherlands.