Today’s interview is with Anthony Soohoo, Co-Founder & CEO of Dot & Bo, a curated and thematic home design and furniture shopping experience that is particularly targeted at millennials. Anthony joins me today to talk about what customer service means to Dot & Bo, why millennials, what they have learned from their experience and what the future holds.
This interview follows on from my recent interview – Proactive customer service drives retention, advocacy and growth – Interview with Monica Higgins of eSalon – and is number 178 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Here’s the highlights of my interview with Anthony:
About Anthony (taken from his bio on Crunchbase)
Anthony Soohoo is Co-Founder & CEO of Dot & Bo, a uniquely curated shopping experience that makes modern design accessible and inspires people to create their dream homes. Drawing upon his background in media and technology, he launched Dot & Bo in 2013 to solve for the often-frustrating experience of shopping for furniture, in which design advice is traditionally expensive and customer service is extremely limited.
Prior to starting Dot & Bo, Anthony was the Senior Vice President and General Manager of the Entertainment Division at CBS Interactive which included CBS.com, CBS Audience Network, TV.com, The Insider.com, Chow, Chowhound, UrbanBaby, and CBS Interactive Web Original Studio. During his tenure, Soohoo helped grow the CBS Interactive Entertainment Division to become one of the leading entertainment networks on the web. He joined CBS in 2007 with its acquisition of Dotspotter, one of the fastest growing community-powered entertainment properties on the Internet where he served as Co-Founder and CEO. Prior to Dotspotter, Soohoo held product and leadership roles at Yahoo!, Inktomi and Apple.
Soohoo earned his bachelor’s degree from the University of California, Davis and an MBA from Harvard Business School. He was selected in TechCrunch’s “40 Over 40” list and The Hollywood Reporter’s Digital Power List as one of the top 50 executives leading the charge in new media. He is an advisor/investor to a number of consumer startups.