Today’s interview is with Delphine Mousseau, VP Markets at the fashion online retailer, Zalando, a very successful ecommerce company based in Berlin that sells shoes, clothing and other fashion items in 15 different countries across Europe. Delphine joins me today to talk customer service, what that means for Zalando, how they are using that to help them stand out and what they have learned about different customers in different countries.
This interview follows on from my recent interview – Having a great product without great support doesn’t mean anything – Interview with Sarah Metcalfe of SureFlap – and is number 176 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Here’s the highlights of my interview with Delphine:
Delphine Mousseau is VP Markets at the fashion online retailer, Zalando and leads their operations and localisation efforts across 15 European countries. Zalando is a German ecommerce success story, has nearly 10,000 employees from over 100 different nations, generated revenue of Euro3billion in 2015 and is profitable.
You can check out all of the countries that Zalando operates in at www.zalado.com. You can also connect with Delphine on LinkedIn here and do say Hi to her and the folks at Zalando on Twitter @delphmousseau and @Zalando.