Today’s interview is with Cheryl Johnson, Head of HR for Echo Global Logistics. Cheryl joins me today to talk about what they are doing at Echo with regards implementing a real-time feedback system for their employees, why they are doing it, how it compliments their existing performance management systems and the results that they are achieving in terms of productivity, satisfaction and turnover.
This interview follows on from my recent interview – How to create a wow customer experience – Interview by Jonty Pearce – and is number 174 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Here’s the highlights of my interview with Cheryl:
About Cheryl (adapted from her Bloomberg bio)
Cheryl has been Senior Vice President of Talent (Head of HR) at Echo Global Logistics, Inc., since March 2014. She has more than 16 years of progressive HR industry experience, which includes several executive-level appointments. Her experience in designing talent strategies for a number of high growth organizations runs across various industries including consumer products, retail, and industrial products. She has strong leadership in all people areas related to attracting, engaging, developing, and retaining talent while ensuring that the cultural fabric of Echo Global Logistics evolves and scales in the most effective manner. She previously led talent management for retail chain Ulta Cosmetics. Prior to her time with Ulta, Ms. Johnson served as Divisional Vice President of Strategic Talent Management for Sears Holding Company and also served as Vice President of Human Resources for Fossil Inc.
At Echo, Cheryl serves as the Head of HR and chief talent strategist on all people issues related to attracting, engaging, developing, and retaining talent while ensuring that the organizational/cultural fabric of the business evolves and scales in the most effective manner.
Echo Global Logistics is a leading provider of technology-enabled transportation and supply chain management services, delivered on a proprietary technology platform, serving the transportation and logistics needs of its clients. With over 25 locations and 1700+ employees, Echo is a fast growing company!