Today’s interview is with Gareth Jones, Visiting Professor at the IE Business School, Madrid, and a Fellow of the Centre for Management Development at London Business School. He is also a founding partner of Creative Management Associates (CMA), a consultancy focused on organisations where creativity is a source of competitive strength. Gareth along with co-author Rob Goffee recently published a new book called Why Should Anyone Work Here? that explores what it takes to create an authentic organisation. Gareth joins me today to talk about the book, the research behind the book and the ideas within it.
This interview follows on from my recent interview – Customer experience begins with the empowering of people to affect outcomes – Interview with Ian Fitzpatrick of Almighty – and is number 163 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Note: This interview took place in a local cafe as Gareth and I live close to each other and the recording is interrupted by the Barista steaming the milk for coffees. I’ve tried to minimise the noise from this activity and, hopefully, it does not spoil the recording. Bear with it as there is some good stuff in there.
Highlights of my interview with Gareth:
About Gareth (taken from his Creative Management Associates bio)
Gareth Jones is a Visiting Professor at the IE Business School, Madrid, and a Fellow of the Centre for Management Development at London Business School. Gareth’s career has spanned both the academic and business worlds. He began as a University academic in Economic and Social Studies at the University of East Anglia before moving to the London Business School, where he joined the Organisational Behaviour Group.
During this period he directed the School’s Accelerated Development Programme. At this point the attractions of a “real” job in business proved too great and he joined Polygram, then the worlds largest recorded music company. Appointed as Senior Vice President for Polygram’s global human resources, his responsibilities covered more than thirty countries. In 1996 he reverted to academia when he became the BT Professor of Organisational Development at Henley where he also served on the Board of Governors. His most recent job was as Director of Human Resources and Internal Communications at the BBC.
Gareth’s research interests are in organisational design, culture, leadership and change. He has published several books, including “The Character of a Corporation: How Your Culture Can Make or Break Your Business” co-authored with Rob Goffee and “Why Should Anyone Be Led by You?”, also with Rob Goffee, and published by Harvard Business School Press in February 2006 This latest leadership title was based on an article of the same name which won the prestigious McKinsey Award for the best article in HBR in 2001. The theme of authenticity was developed in another HBR article, “Managing Authenticity” which appeared in the December 2005 issue. Their latest article, which deals with the special challenges of leading in the knowledge economy, “Leading Clever People” was also published in HBR and was awarded runner-up for the 2008 McKinsey Award. Gareth’s and Rob’s book “Clever; leading your smartest, most creative people” was published by Harvard Business School Press in September 2009 and deals with the peculiar challenges of leading individuals and teams with the capacity to create disproportionate amounts of value, many of whom are to be found in the knowledge economy. Other articles have appeared in the European Management Journal, in Human Relations and in the Harvard Business Review. Gareth serves on the Editorial Advisory Board of People Management Magazine and has recently published in Management Today.
He is a founding partner of Creative Management Associates (CMA) a consultancy focused on organisations where creativity is a source of competitive strength and is the proud owner of an honorary doctorate from his home County of Glamorgan.