Today’s interview is with Manuel Grenacher, who is the founder & CEO of Mila, a technology company which is helping large organisations crowd source their customer service and build extended service communities around their products and services. Manuel joins me to today to talk about what they are doing, why they are helping companies create those extended customer service communities and how they are doing it.
This interview follows on from my recent interview – Next generation marketing automation that drives real customer engagement- Interview with Michael Sharkey and Guy Marion of Autopilot– and is number 158 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Highlights of my interview with Manuel:
About Manuel (taken and adapted from his Mila bio)
Manuel Grenacher, is the founder & CEO of Mila, who are aiming to use the power of the crowd to revolutionize the world of service and to make customers happy.
Mila was founded in 2013 as a spin-off of the software manufacturer Coresystems (www.coresystems.net) with a starting capital of 3.22 million U.S. dollars. The startup has offices in Berlin (Germany) and Zurich (Switzerland) and co-operates with businesses such as Swisscom, Vodafone Germany, IWB, and ewz.
Manuel is a young entrepreneur from Switzerland and has been awarded several prizes. Among others, he was an Ernst & Young’s Emerging Entrepreneur of the Year in 2012 and won the Swiss ICT Award as Newcomer of the Year for Mila in 2013.
Thanks to signorellfilms for the image.