Today’s interview is with Gary Miles, who is the is the General Manager for Amdocs’ Big Data and Strategic Innovations unit. Amdocs is a leader in the customer experience software solutions and services space for the world’s largest communications, entertainment and media service providers. Gary joins me today to talk about working with their customers as partners to produce innovations that drive improvements in customer experience and operational efficiency.
This interview follows on from my recent interview – Having a goal of reducing customer service calls to zero – Interview with Ian Siegel of ZipRecruiter – and is number 155 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Highlights of my interview with Gary:
Gary is the General Manager for Amdocs’ Big Data and Strategic Innovations unit.Prior to Amdocs, Mr. Miles was a founder and CEO of jNetX which was the global leader for Next Generation Intelligent Network Platforms until it was sold to Amdocs in 2009.Before jNetX, Mr. Miles established and ran a billing and customer care company that had more than 30 GSM customers in 20 countries when acquired.Mr. Miles holds a Master of Electrical Engineering degree from Southern Methodist University and Bachelor of Business Administration degree from University of Texas at Austin.