Today’s interview is with Ian Siegel who is co-founder and CEO at ZipRecruiter.com, a job platform for small and medium sized businesses which provides them with the fastest and easiest way to get a job listing in front of millions of candidates as well as some additional on-boarding features. Ian joins me today to talk about the growth of the company, being the company’s first customer service representative and how they continue to delight customers today through their approach.
This interview follows on from my recent interview – Customer experience failures are more likely to be remembered than successes – Interview with Paige O’Neill of SDL – and is number 154 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Highlights of my interview with Ian:
Prior to ZipRecruiter, Ian played an executive role at multiple early-stage to mid-size startups in the Los Angeles area including CitySearch, Stamps.com, Rent.com, and Pictage. Since many of these companies were small enough that he had to manage his own team’s recruiting, Ian saw first hand that hiring – posting jobs, vetting resumes, setting up interviews, and all the rest – can be a time consuming and cumbersome process.
For several years, Ian was the only customer service representative at ZipRecruiter and personally handled every request, email and call from customers. This approach allowed ZipRecruiter to offer each customer with personalized, consultative services. Ian’s passion about customer service is evident in the business today. He personally meets with each new employee within his or her first hour at ZipRecruiter.
Ian lives with his wife, two kids and three chickens by the beach in Southern California.