Today’s interview is with Jo Taylor, former Director of Talent Management at Talk Talk, a provider of pay TV, telecoms, internet access mobile services to businesses and consumers in the UK. Jo joins me today to talk about what it takes to build a dynamic, responsive and evolving culture.
This interview follows on from my recent interview – Building a better place to work helps develop long term customer relationships – Interview with Sebastian Henkes and Claire Clifford of Sabio – and is number 149 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Highlights of my interview with Jo:
Jo is an experienced & innovative Leader and Manager in the creative & technology sector.
She believes that talent drives businesses, that by throwing away conventional scripts we can create environments that deliver behavioural innovation for business, the UK and the wider world. She wants to create legacies for businesses that deliver commercial, cultural and behavioural change. Jo is former Director of Talent Management for TalkTalk Group. While there she was responsible for driving an ambitious, innovative talent strategy Her ambition was to empower people to take responsibility for their learning to make TalkTalk a brighter place to work for everyone. Prior to TalkTalk she was Head of Learning & 4Talent at Channel 4 and started her career at the BBC where she worked for the Documentaries and Contemporary Factual Department across arrange of roles from Production Manger to Managing Editor.