Today’s interview is with Dr. Paul Redmond who is a leading expert on generations and the graduate labour market. Dr. Redmond joins me today to talk about a report that was recently released by Capgemini and Pegasyatems that looks at how UK millennials are engaging with insurance companies, how important social media is in that context and the lessons that can be learned from learned from the research.
This interview follows on from my recent interview – Improving B2B customer experience through Total User Experience – Interview with Sanish Mondkar of Ariba – and is number 147 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Highlights of my interview with Paul:
About Paul (adapted from his Speakers Corner bio)
Paul is Director of Student Life at the University of Manchester. A leading expert on generations and the graduate labour market, Paul has presented at numerous events and conferences around the world. In addition to writing regularly for national newspapers, he is a frequent guest on both radio and TV, appearing on numerous BBC and independent news programmes.
Paul’s research on Generation Y and the Future of Work has garnered him praise and respect from a range of national and international organisations, for whom he consults about the influence of social and economic factors on employability.
His media work includes numerous BBC and independent news programmes. In 2011 Paul collaborated with the BBC and Tiger Aspect in the making of “Who gets the best jobs?” – a groundbreaking series of documentaries on the impact of social class on the graduate job market.
Paul is the author of several books, including the best-selling ‘The Graduate Careers Formula,’ the recently published ‘A Parent’s Guide to Graduate Jobs’; ‘Generally Speaking: a workplace survival guide for Generation Y’, and ‘Making it happen – the new world of graduate recruitment’.
In 2010 Paul was awarded a Fellowship of the Royal Society of Arts.