Today’s interview is with Sanish Mondkar, who is Chief Product Officer at Ariba (a SAP company). Ariba established the Ariba Network – a cloud-based community where you’ll find buying, selling, and managing cash to be as easy as using Amazon, eBay, and PayPal.Sanish joins me today to talk about customer experience in B2B, what lessons they have learned from B2C, Total User Experience, what they are doing about it and what lessons others can learn.
This interview follows on from my recent interview: Advocate assisted commerce improves customer experience and drives business results – Interview with Scott Pulsipher of Needle – and is number 146 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Highlights of my interview with Sanish:
About Sanish (adapted from his LinkedIn bio)
Sanish Mondkar is the Chief Product Officer at Ariba, a SAP company, and has been described as a visionary, entrepreneurial, results-oriented technology executive.
He is responsible for all Procurement & Business Network Products in SAP. This consists of all products, innovation and technology in these areas, including SAP on-premise & cloud assets as well as acquisitions in this area (Ariba, Fieldglass, Crossgate etc.).
He has 15+ years of deep experience in SaaS/Cloud technology, Business Networks and the enterprise application space.
He helped build the Ariba Business Network from its infancy stages to the world’s largest business network today (1.5+M suppliers, 500+B USD annual spend).
You can find out more about Sanish at his LinkedIn profile here. Also, check out Ariba and particularly the work they are doing at The Ariba Network. Finally, don’t forget to say Hi to them on Twitter @ariba.