Today’s interview is with Sebastian Henkes and Claire Clifford who are the Managing Director and Head of HR and People Development respectively at Sabio, a systems integrator that specialises in providing contact centre solutions. Sebastian and Claire join me today to talk about the fact that Sabio have recently been named as one of the best places to work in the UK, what makes Sabio such a great place to work and what lessons other firms in the contact centre space could learn from their experience.
This interview follows on from my recent interview –Millennials and how they engage with insurance companies – Interview with Dr Paul Redmond – and is number 148 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Highlights of my interview with Sebastian and Claire:
About Sebastian and Claire
Sebastian Henkes is one of Sabio’s founding directors. As Managing Director he has been instrumental in driving the company’s development over the last 15 years,and successfully delivering year-on-year organic growth for the business.
Claire Clifford leads a team responsible for the employment, development, engagement and wellbeing of Sabio’s global employees, driving the delivery of effective, efficient and innovative HR management initiatives. Claire was instrumental in Sabio’s entry for the UK’s Best Workplaces programme.