Today’s interview is with John Huehn, founder, President & CEO of In The Chat, a social media sales and customer service company, that is aiming to make text message and social customer service easy with their software. John joins me today to talk about how text messaging as a customer service channel doesn’t get the press that it deserves but that it can offer great benefits to businesses that implement it as a channel.
This interview follows on from my recent interview: Social listening could replace traditional voice of the customer methods – Interview with Dana Miller of Crimson Hexagon – and is number 138 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Highlights from my interview with John:
About John (taken from his In The Chat bio)
John Huehn is In the Chat’s founder and CEO. His passion for service started on the front-lines in the Call Centre and he ascended the executive ranks of Canada’s Telco industry before breaking out to build a new world-class service experience. Recognizing that the future of customer service will go beyond the traditional contact centre tools, John established In the Chat to deliver the next generation of customer service and help companies better serve their customers through social media.
With extensive experience leading operations, strategic planning, change management and systems delivery, John understands the needs of his clients and is driven to work with them to achieve their cost reduction, customer satisfaction and loyalty-building objectives.