Today’s interview is with Dana Miller, the SVP of Client Services at Crimson Hexagon, a social media data analytics firm that enables users to listen to and understand the opinions expressed on social media. Dana joins me today to talk about “voice of the customer” (VoC) programmes and how listening in social media can help.
This interview follows on from my recent interview: Turning your customers into a horde of zombie loyalists – Interview with Peter Shankman – and is number 137 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Highlights from my interview with Dana:
About Dana (taken from her Crimson Hexagon bio)
Dana Miller leads the Client Services team at Crimson Hexagon, including Application Support, Customer Success and Managed Services. Miller brings with her over 20 years of international experience in growing and operationalizing client services organizations from a variety of large-scale and startup software companies.
Prior to Crimson Hexagon, Miller was responsible for directing the overall customer experience for Percussion Software, an enterprise content management provider. In addition, Miller has directed accounts and managed client services for startup organizations in Toronto, Canada.
Miller holds a Bachelor of Commerce from the University of Alberta and an MBA from Wilfrid Laurier University.