Today’s interview is with Mikkel Svane, Chief Executive Officer and Founder of Zendesk, a fast growing and recently listed (NYSE) cloud based customer service platform. Mikkel joins me today to talk about: Startupland: How Three Guys Risked Everything to Turn an Idea into a Global Business – his new book that tells the story of how they grew their cloud based customer service platform from a kitchen table in Denmark to Silicon Valley, a listing on the NYSE and customers in over 150 countries.
This interview follows on from my recent interview: Do you know if you are irritating your customers? – Interview with Melvin Brand Flu of Livework– and is number 130 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
Highlights of my interview with Mikkel:
After an inspirational trip to San Francisco in 1995 Mikkel launched what was one of Denmark’s first horizontal community portals. Less than a year later the portal was acquired by a Danish newspaper and Mikkel founded Caput, a software company specializing in standard software components for community building and social networks. Serving as its CEO until 2002 he became General Manager for the German service management consulting group Materna. His tenure there reunited him with former friends and colleagues Morten and Alex with whom he founded Zendesk and he has served as Chief Executive Officer since August 2007. He was appointed Chair of the board of directors in January 2014.
Mikkel holds a A.P. in marketing management from Arhus Kobmandsskole in Denmark, is a frequent @mikkelsvane user and loves spending time with his wife and kids when not working with his awesome team and Zendesk customers.