Today’s interview is with David Mattin, Head of Trends & Insights at trendwatching.com, who help over 260,000 subscribers and 1,200+ clients understand the new consumer and uncover innovation opportunities through their reports and trend watching services.
David joins me today to talk about their September 2014 Trend Briefing – The Future Of Customer Service: Five trends that will redefine great service in 2015 and beyond.
This interview follows on from my recent interview: Quantifying the business value of a great customer experience – Interview with Peter Kriss of Medallia – and is number 120 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
Highlights of my interview with David:
About David (taken from his trendwatching bio)
David Mattin, Head of Trends & Insights at trendwatching.com, has over 12 years experience in writing and speaking about technological, social and cultural change.
After graduating from the University of Cambridge, David’s career began at the features desk of The Times. Since then, his business, innovation and trends journalism has appeared everywhere from Fast Company to the Guardian to Google Think Quarterly. An experienced broadcaster, David also has written and presented documentaries for BBC Radio 4.
Today David is responsible for trend thinking across free and Premium content at trendwatching.com. As an innovation and consumer insight expert, he is regularly quoted across UK broadsheets and by international media.
David is also an accomplished keynote speaker. Recent engagements include keynotes for Universal Music UK and BESTSELLER, webinars for Estée Lauder and Lenovo, and a workshop for P&G in Athens.