Today’s interview is with Bob Thompson, CEO of CustomerThink Corp. and Founder/Editor-in-Chief of CustomerThink.com, the world’s largest community dedicated to customer-centric business. Bob’s also just authored a book: Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies and joins me today to talk about the book, what he thinks being customer centric really means and the five habits of successful firms.
This interview follows on from my recent interview: Mobile marketing, customer retention and customers expecting to be known – Interview with Jess Stephens of TagPoints – and is number one-hundred and five in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
About Bob (adapted from his CustomerThink bio)
Bob Thompson is CEO of CustomerThink Corp., an independent research and publishing firm focused on customer-centric business management, and Founder/Editor-in-Chief of CustomerThink.com, the world’s largest community dedicated to customer-centric business. Thompson is a popular international keynote speaker, blogger and author.
Do check out his book: Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies (April 2014) and CustomerThink.com. Also, you can say hi on Twitter @customerthink and @Bob_Thompson and connect with Bob too on LinkedIn here.